Last Updated: May 21, 2025
At GrabVibeCo, we want you to love what you ordered. If you received the wrong item, a defective product, or simply changed your mind, we offer exchanges under the following terms.
Exchange Eligibility
To be eligible for an exchange:
- The item must be requested for exchange within 60 days of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (order number) is required.
Reasons for Exchange
We accept exchanges for:
- Wrong item received (due to our error)
- Defective or damaged items
- Change of mind (size, color, or variant preferences)
How to Initiate an Exchange
To request an exchange, please email us at support@grabvibeco.com with:
- Your order number
- The item you wish to exchange
- The reason for the exchange
- The item you would like instead (if applicable)
We will provide you with return shipping instructions. Once we receive your returned item and verify its condition, we will ship out the replacement item.
Exchange Shipping Costs
- If the exchange is due to our error (wrong item or defect), we will cover all shipping costs.
- If the exchange is due to change of mind, you are responsible for the return shipping fees. We will cover the cost of shipping the new item to you.
Out-of-Stock Items
If the requested replacement item is out of stock, we will offer you a full refund instead or assist you in selecting an alternative product.
Contact Us
For any exchange-related questions, please contact us:
- Email: support@grabvibeco.com
- Address: 115 Madison Heights Blvd, Markham, ON L6C 2E3, Canada
- Phone: +1 905-470-0099