Last Updated: May 21, 2025
At GrabVibeCo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
60-Day Money-Back Guarantee
We stand behind the quality of our products. If you are not fully satisfied with your purchase, you may request a refund within 60 days from the date of delivery. No questions asked—just contact us, and we will process your refund.
Return Eligibility
To be eligible for a return and refund:
- Items must be returned within 60 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable digital products
- Personal care or hygiene items (if unsealed)
- Items marked as “Final Sale” or “Clearance”
How to Initiate a Return
To start a return, please contact us at support@grabvibeco.com with your order number and reason for return. We will provide you with return instructions and the return shipping address.
Return Shipping Costs
- If the return is due to a defect, error on our part, or damage during shipping, we will cover the return shipping costs.
- If you are returning the item for any other reason (e.g., change of mind), you are responsible for the return shipping fees.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited back to your original payment method. Please note that your bank or credit card company may take additional time to reflect the credit.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@grabvibeco.com with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.
Contact Us
For any return or refund inquiries, please reach out:
- Email: support@grabvibeco.com
- Address: 115 Madison Heights Blvd, Markham, ON L6C 2E3, Canada
- Phone: +1 905-470-0099